Frequently Asked Questions

General

  • Monday: Closed
    Tuesday - Saturday: 10 am - 8 pm
    Sunday: 11 am - 5pm

  • At the time of booking, we require your credit card details to secure your appointment. Your credit card will not be charged at this point.

    We have a 24 hour cancellation policy. If you make your booking within this time frame, you are already confirmed and the policy will be in effect.

    You may cancel or reschedule your appointment up to 24 hours before your booking free of charge.

    Cancellations or no-shows within 24 hours will be billed the full amount for the treatment(s).

  • You must be 18 years of age to receive treatments unaccompanied. If you are under 16-17 years old, you will need signed consent from a parent or legal guardian and they will need to be present during your appointment. We cannot accommodate clients under the age of 16.

  • At Pre-, all retail product sales are final and we do not accept returns or exchanges. Please ensure you are happy with your selection before completing your purchase.

  • We understand that sometimes, things just happen, so please contact us and let us know. If you’re running more than 10 minutes late, we will do our best to accommodate you but we may have to reschedule your appointment and apply a charge for the cost of your treatment.

  • We are a cash-free business. We accept Visa, Mastercard, Apple Pay and Google Pay. Unfortunately we currently do not accept American Express.

  • If you feel you would like to reward your therapist for the service you received, you can add a gratuity onto your bill at reception. 100% of tips go directly to your service provider.

  • Please let us know if you have any health concerns, conditions, allergies, recent surgeries, or injuries that could affect your treatment or eligibility for treatment. We respectfully reserve the right to decline service if deemed necessary for the safety of our team and clients.

  • Every mama is unique and we always encourage checking with your doctor before booking a treatment. All of our therapists are trained on what to offer and avoid during pregnancy, so please also let us know at the time of booking so we can plan the best, safest treatment for you.

Membership

  • Valid for 30 days from date of Initial Consultation. The consultation must be completed before any treatments can be booked. Each person may only purchase one Trial every 12 months. Trials are non-transferable, cannot be extended, and a photograph of the member is required at the consultation.

  • Membership fees are billed monthly in advance via direct debit. Payment is taken on the same calendar date—or the closest weekday—as the original sign-up date. For example, if you signed up on the 12th of February, you’ll be billed on the 12th of each subsequent month.

  • We have a 24 hour cancellation policy. If you make your booking within this time frame, you are already confirmed and the policy will be in effect.

    You may cancel or reschedule your appointment up to 24 hours before your booking.

    Late cancellation or rescheduling (within 24 hours) will be subject to a three strike rule. On the third time you will be blocked from making any further bookings for 72 hours.

    No-show appointments without 24 hours' notice will result you being blocked from making any further bookings for 7 days.

  • Depending on the membership your subscribed to, you will have agreed to a minimum commitment term. After this term ends, all memberships automatically switch to a 30 day rolling contract.

    We require a minimum of 30 days notice before your next payment date to cancel your membership. Notice should be given in writing via email.

    Exceptions to the minimum term commitment, including moving out of the area, moving abroad, medical reasons and pregnancy will all be considered on individual basis on submission of relevant proof.

    Please submit cancellation requests to memberships@prestudios.co

  • Memberships include access to facials and injectables, which can be booked following an initial consultation. Additional treatments not included in your membership are available to book and will be charged separately.

  • To ensure fair access for all members, up to one facial per week is considered reasonable use. Members may be able to book additional facials if space allows, but priority will be given to those who haven’t recently had a treatment. If a member’s usage becomes excessive or affects availability for others, Pre- may get in touch to discuss adjustments.

  • All memberships and trials are non-transferable and non-refundable. Members may pause their membership for up to 30 days within any 12-month period. In certain circumstances—such as medical issues or relocation—exceptions to this policy may be granted if appropriate evidence is provided.

  • Pre- reserves the right to amend membership terms, pricing, or included benefits. Any changes will be communicated with at least 30 days’ notice. By continuing to use membership services after this notice period, members agree to the updated terms.

Facials

  • To get the most out of your treatment, we recommend taking a few simple steps in the 48 hours beforehand. Avoid exfoliation, facial waxing, or active skincare treatments like peels, as your skin will be more sensitive.

    If you have false lashes or microbladed brows, please note that some parts of the facial may need to be adapted to protect them. For those with facial hair, it’s best not to shave on the day of your appointment to avoid unnecessary irritation.

  • To ensure your skin is in the right condition for treatment, we recommend stopping all active skincare products—such as retinol, exfoliants, or acids—at least 3 days before your Hydrafacial. This helps minimise sensitivity and ensures the treatment can be performed safely and effectively.

    The Hydrafacial is not suitable for the following: 

    • Pregnancy

    • During breastfeeding

    • Roaccutane – Isotretinoin (if used in the last year)

    • Autoimmune skin diseases (Lupus, Scleroderma, Ehlers- Danlos syndrome)

    • Allergens – Shellfish (Prawns), Honey, Aspirin.

    • Active Viral, Bacteria or Fungal skin infections in the treatment area.

    • Active sunburn

    • Severe, active acne

    • Eczema, Psoriasis – skin not to be broken or irritated on face

    • Epilepsy/Light sensitive medication

    The Hydrafacial may not suitable for the following: 

    • Blood thinning medication - please consult your doctor beforehand

    • Types of skin cancer - please consult your doctor beforehand

  • To protect your skin and support the best possible results, we ask that you pause use of any active skincare products—such as retinol, vitamin A, Tretinoin, or exfoliants—for at least 3 days before your treatment. These ingredients can sensitise the skin and increase the likelihood of irritation.

    Please avoid all facial hair removal treatments, including waxing, threading, or depilatory creams, for at least 7 days beforehand. If you’ve had laser hair removal, you’ll need to wait a minimum of 4 weeks before having a peel.

    We recommend spacing out other advanced skin treatments too. Please leave at least 2 weeks between your peel and any microneedling, and at least 4 weeks if you’ve had fillers, skin boosters, Profhilo or similar injectable treatments. Botox should be avoided for at least 2 weeks before your appointment.

    If you’ve previously had cancer, we’ll need confirmation that you’ve been in remission for at least 6 months, along with a note from your doctor before we can proceed.

  • To ensure your skin is in the right condition for microneedling, we recommend pausing any active skincare products—such as retinol, vitamin A, Tretinoin, or exfoliants—for at least 3 days before your treatment. These ingredients can make the skin more reactive and increase sensitivity.

    Please avoid all facial hair removal treatments, including waxing and threading, for a minimum of 7 days prior. If you’ve had laser hair removal on the face, you’ll need to wait at least 4 weeks before booking microneedling.

    Microneedling should not be combined with other facial treatments in the two weeks before your appointment. This includes peels and other advanced skin services, to avoid overstimulating the skin.

    If you've recently had injectable treatments, you’ll need to wait at least 2 weeks after Botox, and 4 weeks after fillers, Profhilo, or skin boosters before proceeding.

    If you’ve had cancer in the past, we kindly ask that you wait until you’ve been in remission for at least 6 months, and provide a letter from your doctor confirming you’re safe to proceed.

  • To protect your results and ensure your skin has time to settle, we’re unable to offer any facial treatments within 2 weeks of anti-wrinkle injections such as Botox.

    If you've had fillers, chemical peels, or more intensive skin procedures—including microneedling, microblading, facial threads, dermaplaning, laser resurfacing or laser hair removal—we ask that you wait at least 4 weeks before booking a facial.

    This allows your skin to heal fully and ensures we can carry out your treatment safely, without compromising your results or comfort.

  • We recommend choosing our Hey Mama facial which is especially designed to be pregnancy safe for expectant or postpartum mothers, supporting the changes hormonal skin goes though.

  • We’re unable to perform facials on skin affected by an active or healing cold sore. Even gentle facial massage can irritate the area, delay healing, or cause the virus to spread—both across your skin and to our equipment. For this reason, we ask that you wait until the scab has completely shed and the skin beneath has fully healed before booking.

    To keep treatments safe for you and our team, it’s essential that you let us know in advance if you have a cold sore. If it isn’t disclosed prior to your appointment, and we’re unable to proceed with treatment on the day, the full service charge will still apply.

Aesthetics

  • Click here all you need to know about Anti-Wrinkle treatments at Pre-.

  • Click here for all you need to know about Injectable Skincare treatments at Pre-.

Brows & Lashes

  • Please note that a patch test is required at least 48 hours before any tinting service and no appointment is necessary for this. All patch tests are renewed with us every 6 months. However, in some cases, we can provide you with a waiver form to sign if you do not wish to have a patch test prior to your eyebrow treatment. The waiver is not available for lash tint treatments.

  • You will need to book a complimentary 10 minute consultation and patch test at least 48 hours before. We will not be able to carry out your treatment without a patch test being done. All patch tests are renewed with us every 6 months. Our goal is to keep you safe, although reactions are rare, they can happen.

  • We do not recommend brow lamination or lash lift for those who are pregnant or breastfeeding. Pregnancy causes a change in hormones that can leave you more prone to reactions after your treatment. Regular tinting services are usually safe for during pregnancy.

Waxing

  • To make the most of your wax, it's a good idea to prepare by gently exfoliating your skin with a body scrub or mitt 48 hours before your appointment and making sure you have clean, freshly washed skin, free from moisturisers or oils.

  • You'll get the best results if you let the hair grow to about 1 cm, or the length of an eyelash, so the wax can properly adhere to the hair.

  • You will need to wear a tampon for the duration of your treatment. Do keep in mind that the area may be sensitive and you may experience more discomfort than usual.

  • Yes, you can still have a wax. However, you may experience more skin sensitivity due to the hormonal changes your body is going through. Our waxing specialists will make you as comfortable as possible during the service and we can provide pillows if required for extra support.

  • As a precaution, we recommend waiting 48 hours between waxing and tanning due to potentially increased skin sensitivity

  • It's always best to consult your doctor before you book your appointment.For prescribed creams like Retin-A or Differin, we advise that you stop use 7 days prior to your wax reservation and to not resume use until 7 days after your wax service. We will not be able to wax you if you are taking Accutane or Roaccutane. It is essential that you inform us about the medications you're taking so we can provide you with a safe waxing experience.