Privacy & Cookies Policy

Last Updated: 25th June 2025

This Privacy & Cookies Policy describes how Pre Studios Ltd (“Pre-”, “we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit or use our website at www.prestudios.co, engage with us via social media, book our services, or interact with us by any other means.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable PECR rules.

1. Who We Are

Pre Salons Ltd is a company registered in England and Wales under company number 11711501, with its registered office at:

International House, 6 South Molton Street, London, W1K 5QF

We are the data controller for personal information we collect through our website and related services.

Contact us:
Email: business@prestudios.co

2. Personal Data We Collect

We collect and process personal data that you provide directly to us or that we collect automatically through your interactions with us:

Information you provide:

  • Name, contact details (email, phone number), date of birth

  • Treatment history, allergies, medical disclosures (with your consent)

  • Preferences, feedback, and communications

  • Booking and payment information

  • Marketing consent status

Information we collect automatically:

  • IP address and device/browser details

  • Website usage and session data

  • Cookie and tracking data (see section 6)

3. Why We Use Your Data

We use your personal data to:

  • Provide and manage your bookings and appointments

  • Send confirmations, reminders, and updates

  • Deliver safe and personalised beauty treatments

  • Respond to your enquiries and manage complaints

  • Send relevant marketing (if you’ve opted in)

  • Improve our services and website functionality

  • Comply with legal and regulatory obligations

We will only use your personal data when legally permitted to do so. Most commonly, we rely on:

  • Your consent (for marketing or medical information)

  • Contractual necessity (to fulfil a booking or service)

  • Our legitimate interests (to improve our services or prevent fraud)

  • Legal obligations (recordkeeping, regulatory compliance)

4. Marketing Communications

We will only send you marketing emails, texts, or offers if you have given us your explicit consent to do so.

You can withdraw consent or opt out at any time via the unsubscribe link in our messages or by emailing business@prestudios.co.

Some marketing may be personalised based on your booking history or preferences. We do not use your health data for automated decision-making or profiling.

5. Medical and Health Data

If your treatment requires us to collect sensitive information (e.g. allergies, pregnancy, medical conditions), we will ask for your explicit consent. This information is stored securely and used solely to deliver safe and appropriate treatments.

You have the right to withdraw this consent at any time, but we may not be able to provide certain services without it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality (strictly necessary cookies)

  • Analyse visitor behaviour (analytics cookies)

  • Deliver personalised ads (marketing cookies)

What are cookies?

Cookies are small text files stored on your device to help the website function and remember your preferences.

Legal basis for cookies

Under UK law, we may store cookies on your device only if they are strictly necessary for the site to function. For all other cookies, we require your informed consent.

Your consent

When you first visit www.prestudios.co, you will be asked to consent to non-essential cookies. You can change or withdraw your consent at any time via our Cookie Declaration or by adjusting your browser settings.

Cookie types we use:

CategoryNameProviderPurposeExpiryNecessaryCookieConsentCookiebotStores your cookie consent state1 yearStatistics_gaGoogleTracks website usage via Google Analytics2 yearsga#GoogleRecords visit timestamps and behaviour2 yearsMarketing_fbpMeta Platforms, Inc.Tracks users for advertising purposes across Meta services3 monthslastExternalReferrerMetaCaptures referring URLs for ad performancePersistentlastExternalReferrerTimeMetaCaptures referrer time for ad metricsPersistent

Your current consent applies to the domain: www.prestudios.co

7. Data Sharing and Transfers

We only share your data with:

  • Software providers (e.g. booking and CRM systems)

  • Payment processors (e.g. Stripe)

  • Email/SMS communication providers

  • Analytics and advertising partners (e.g. Google, Meta)

  • Regulators, if legally required

These third parties are data processors under UK GDPR, bound by contract to protect your information.

We do not sell your personal data.

We do not store or transfer your personal data outside the UK or EEA unless adequate safeguards are in place and you have consented, in accordance with UK GDPR.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Withdraw consent (where applicable)

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict processing

  • Request data portability

  • Lodge a complaint with the ICO (Information Commissioner’s Office): https://ico.org.uk

To exercise any of your rights, email us at: business@prestudios.co
We will respond within one calendar month.

9. Data Retention

We retain your data only for as long as needed to provide services, comply with legal requirements, or resolve disputes.

If you have not used our services in 5 years, we will securely delete your records unless we are required to retain them for legal reasons.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted systems, secure networks, staff training, and regular access audits.

11. Changes to This Policy

We reserve the right to update this Privacy & Cookies Policy at any time. Any changes will be posted at www.prestudios.co/privacy-policy with a new “Last Updated” date.

Your continued use of our services confirms your agreement to the revised policy.